Terms & Conditions

Last Updated: 11/10/2025

1. Introduction

Welcome to Ecpik ("we," "our," "us"). These Terms and Conditions govern your use of the Ecpik website, mobile application, and services (collectively, the "Platform"). By accessing or using our Platform, you agree to be bound by these Terms. If you disagree with any part, you may not access the Platform.

2. Account Registration

To use certain features, you must register for an account. You agree to provide accurate, current, and complete information during registration, including your profile picture and National ID card for verification purposes. You are responsible for safeguarding your password and for all activities under your account.

3. Verification Process

As part of our commitment to security and trust, we require users to verify their identity. This process involves submitting a clear copy of your government-issued National ID card and a recent profile picture. You authorize us to use this information solely for the purpose of verifying your identity and preventing fraud. We will handle this data in accordance with our Privacy Policy.

4. Orders and Payments

  • Product Listings: We display products from various sellers. We strive for accuracy but do not warrant that product descriptions, images, or other content are error-free.
  • Pricing: All prices are as listed. We reserve the right to change prices and correct pricing errors at any time.
  • Payment: You agree to pay all charges incurred using your chosen payment method. All sales are final unless otherwise stated in our Return Policy.

5. Use of Location Data

To enhance your experience, provide accurate shipping costs, and show relevant products, we collect and use your precise location data. You can enable or disable location services through your device or browser settings.

6. User Conduct

You agree not to:

  • Use the Platform for any illegal purpose.
  • Submit false, misleading, or fraudulent information.
  • Infringe on the intellectual property rights of others.
  • Upload or transmit viruses or any malicious code.

7. Intellectual Property

All content on the Platform, including text, graphics, logos, and software, is our property or the property of our licensors and is protected by copyright and other laws.

8. Termination

We may suspend or terminate your account and access to the Platform at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

9. Disclaimer of Warranties

The Platform is provided on an "AS IS" and "AS AVAILABLE" basis. We disclaim all warranties of any kind, whether express or implied.

10. Limitation of Liability

To the fullest extent permitted by law, Ecpik shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Platform.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Platform constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by the laws of [Your Country/State], without regard to its conflict of law provisions.

13. Contact Us

If you have any questions about these Terms, please contact us at: support@ecpik.com.